How to Pay
We send invoices to customers using PayPal. You can settle your account using:
- PayPal, Visa, Mastercard, American Express
- direct bank transfer
Settling by credit/debit card does not require a PayPal account. Existing PayPal users can settle via their usual facility. We encourage customers to settle via PayPal:
- Instant email receipt on successful completion
- No buyer transaction processing charges
- PayPal does not distribute card information to payees
- Avoid repeat billing during cheque/BACS clearing times
- Reduce paper use and postage costs
Click the boxes open below to find out more.
How does it work?
When we send you an invoice for services rendered, you will receive an email from PayPal. PayPal’s email notification advises brief details about the transaction and that there is a formal invoice which you can click open. The invoice allows you to print a hard copy for your own records, and/or pay your invoice. You can see examples of PayPal’s email notifications and invoices in the next sections. When paying using our PayPal facility, you are instantly advised of successful payment, and ComStat is instantly advised of settlement.
If you want to pay by direct bank transfer, you can find our bank account information in PayPal’s email notification. Please note it can take up to 10 business days for us to identify payments depending on the electronic system you use. If it is important for us to know about an electronic payment, for example because of an imminent renewal, please be sure to advise us when you make the payment if you are not using PayPal.
Email notification
When we send you an invoice your email notification will be sent to you from our facility at PayPal. The notification informs you that an invoice is available. Full invoice information is recorded in a document which PayPal keeps online. To view your invoice, click the “View and Pay Invoice” button in your notification. If you only see text in your email, this is probably because your email client is blocking images. If so, use the tools in your email client to display graphics and images for this email. With graphics enabled, your email will look like this, although PayPal may amend layout from time to time:
Viewing and printing invoices
Your invoice provides full information about the services we have charged you for. Also, you will find a button for printing your invoice, and for paying your invoice if you want to settle via PayPal’s secure system. You do not need to be a PayPal member to pay using a credit or debit card. Usually, the print button is at the bottom of the invoice, although PayPal may be change this from time to time. If you only see text in your email, and you do not see icons for the credit cards or payment buttons, this may be because your web browser is blocking images. If so, use the tools in your web browser to display graphics and images for this invoice. With graphics enabled, your email will look like the example below, although PayPal may amend their layout from time to time:
Paying invoices
If you want to pay the invoice by debit/credit card, you will find a “pay now” button at the top and bottom of the invoice. If you are not a PayPal member, you can still pay by debit or credit card. Just follow PayPal’s guidance.
Lastly, if you want to pay by direct bank transfer, you can print your invoice and then use the banking information provided in the email notification to make payment. Remember, depending on the electronic system you use, it can take up to ten days before our offices know that there are cleared funds.
Lost or replacement invoices
We keep comprehensive records telling us when emails were sent so we can point you to dates to find the notifications and reminders in your inbox. Also, we maintain a secure Cloud-based folder which is available to you which contains reports and invoicing histories about the work we do for you. To connect to this service, please contact us.
